Interview to Silvina Garcia Fillol

Commercial Director of Universal Assistance

"Being part of the Zurich Insurance Group is a great opportunity for the company".

Universal Assistance was born more than 35 years ago offering comprehensive travel assistance services. Today, the entire group covers more than 30 million travelers per year through a network of medical providers made up of more than 20,000 institutions and top-notch specialists throughout the world.

The company has its own operational centers in Buenos Aires, Bogota and Miami, with multilingual operators available 24 hours a day, 365 days a year. In addition, it has coordination offices in the Dominican Republic and Madrid; and complementary operational centers in Toronto, Sydney, Brisbane, Shanghai and Kuala Lumpur.

Since March 2018, Universal Assistance has been part of the Cover-More Group, the travel insurance and assistance division of Zurich Insurance Group, adding value, capacity and global opportunities to the company. 

"Being part of the Zurich Insurance Group is a great opportunity for the company. The company's vision is to be the best travel insurance and assistance provider in the world: better in terms of service and better in the eyes of our customers. This has brought us closer to our consumers, adding confidence and support to our coverage, and offering us the ability to open up new spaces in the global market, which directly benefits our travel agents," said Silvina Garcia Fillol, Commercial Director of Universal Assistance. 

Cover-More Group has operations in more than 21 countries on five continents, with leadership positions in the United States, Australia, India and now Latin America.

Zurich is a global multi-line insurer with nearly 54,000 employees worldwide. It offers housing, accident and life insurance products in more than 210 countries and territories. In 2017, Zurich posted an underlying operating profit of $4.8 billion. Headquartered in Zurich, Switzerland, the group was founded in 1872.

For more information: https://www.travel-ace.com