La Cita 2019 Sponsors News - Universal Assistance Offers Medical Technology Solutions For a Hassle-Free Journey


Around 75% of travelers use smartphones and tablets when travelling. The smartphone is an ally before, during and after the journey. For this reason, Universal Assistance and Travel Ace Assistance presented the new version of their service "Medical Teleasistencias", available through their mobile app for both iOS and Android.

Teleasistencias Médicas allows its passengers to receive medical advice via video call or chat with health professionals from anywhere in the world, simply and quickly, with waits no longer than 15 minutes from the time of coordination. This service will provide the patient with advice on primary care medical conditions such as flu, colds, rashes, abdominal pain, urinary tract infections, among others, and is not intended to attend emergencies. These virtual consultations do not replace face-to-face consultations, and if the physician believes it appropriate, will indicate to the patient the need for an appointment in a health center or attend a medical guard.

This is a proposal that meets a strong demand from people seeking medical solutions through technology. "It is a companion that helps solve problems anywhere in the world. From different areas of the company we are working every day to incorporate to the brand technological qualities that bring us closer in an effective way to the new customs that travelers have," says Diego Baron, Marketing Director of Universal Assistance and Travel Ace Assistance.

Teleasistencias Médicas is one of the tools that form part of the company's digitalization process, through which it seeks to simplify its processes and provide increasingly efficient services thanks to technology.

"Our company is characterized by innovating through technology, so we are always creating new tools to make our services more efficient and thus help passengers have a good trip without complications," adds Baron.

Universal Assistance is one of the leading companies in the market that has been providing comprehensive travel assistance services for more than 35 years. The company has a worldwide service network available to its users 24 hours a day, 365 days a year.

For more information: